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For general inquiries please call (847) 866-2977 or send an email to:

If you are a participant and would like to make a comment or suggestion, please send an email to: or use our comment box outside of our main office at 2100 Ridge Avenue, Suite G320. Also, we encourage all of our participants to take our online survey by clicking here. Thanks!

Mary Ellen Poole, Executive Director

Mary Ellen came to Housing Options on July 1, 2015 with over 13 years of experience in the affordable and supportive housing field. She worked as Chief Operating Officer for 6 months prior to being promoted to Executive Director.  Prior to joining Housing Options, Mary Ellen was the Housing Planner for the City of Evanston for five years.  At the City, Mary Ellen managed the HOME and ESG federal grant program, as well as the local Affordable Housing Fund.  She staffed the Mayor’s Task Force on Homelessness as well as the Housing and Homelessness Commission.  Prior to working for the City, Mary Ellen spent three years working for the Illinois Housing Development Authority (IHDA).  Mary Ellen received her BS in Communications from Ohio University and her Masters in Public Policy from the University of Chicago.

(847) 866-2909                           

Eric Lindstrom, Chief Operating Officer

Eric started with Housing Options in January 2014, where he began as the coordinator of our supported employment program. In December of 2015, Eric was promoted to the position of Chief Operating Officer. Prior to joining Housing Options, Eric worked as an IPS employment specialist. He also worked in the real estate industry for nearly a decade.  As a graduate of Chicago State University’s Social History program, Eric has developed a keen understanding of and appreciation for the need for enhanced services for populations that have been traditionally marginalized.

(847) 866-5038                           


Sue Dahlkamp, CPA, MBA 
Accounting Manager
(847) 866-2987                           

Sue has 30+ years’ experience in Healthcare.  She has worked in the areas of consulting and systems; including system implementation, data analysis, training and customer service, operations and insurance; including IPA/PHO operations, network development and contracting; and accounting and finance where she managed all aspects of finance and budgeting for an HMO, a provider organization and a hospital.


Vince Heneghan, LPC
Operations Manager
(847) 532-0026                           

Vince joined Housing Options in October 2013.  During his first year he worked as a mental health clinician, and in December 2014 he was promoted to Operations Manager.  Vince worked in the construction industry, primarily as a carpenter, for over a decade. As Operations Manager he is able to incorporate his skills and experience with construction and property management with his skills as a licensed clinician. In the upcoming year, Vince will be serving as the co-chair of Association of Homeless Advocates in the North District and on the Board of Directors for the Alliance to End Homelessness in Suburban Cook County.

Diane Bordwell
Housing Coordinator
(847) 866-5098                           

Starla Sipkins
Housing Coordinator
(847) 866-2953                           

Program Services

Kristin Johanns, LCSW
Manager of Clinical Services
(847) 866-2954                           

Kristin comes to Housing Options after having served as the Program Manager for the Beacon (Drop-In Center) at Trilogy and as an ACT Team Leader at Thresholds.  Kristin has over seven years experience working in the field of community mental health, along with experience working in a domestic violence shelter in Los Angeles and as a Family Preservation/Reunification therapist in Kentucky.  Kristin earned her Masters in Social Work from Loyola University Chicago and has obtained her LCSW.  She received her BA from the University of Notre Dame.

Fallon Sowers, LCSW
Mental Health Clinician
(847) 866-2977                          

John Walion, LCSW
Clinical Benefits Specialist
(847) 323-7831                           

Toraneka Hampton, LPC
Mental Health Clinician
(847) 440-6201                           

Maria Moreno, RN
(847) 866-2976                           


 IPS Supported Employment Program 

Christopher Knoper, MSW
IPS Coordinator
(847) 866-2983                          

Christopher is the Program Manager for the IPS team. Chris joined the staff in January 2014 as an Employment Specialist served in that role until December 2015 when he was promoted to his current position. Christopher is originally from Michigan but has also lived in Baltimore, MD and Boston, MA before moving to back to the Midwest. He has worked in the non-profit sector for 7 years. Christopher earned his MSW at Salem State University in Salem, MA and found that his strengths were a good fit for community organizing which he did for a small Community Development Corporation in Boston for 3 1/2 years. Upon arriving in Chicago, Christopher found that his organizing experience and diverse work history made him an effective job developer in the supported employment field.

Alison Twite  
Employment Specialist
(989) 255-0988                          

Jonathan Weaver
Employment Specialist